I would have been reprimanded for my behavior if this was me. Employees need training to learn to be friendly and courteous to their customers. So the gentleman asked for the number my husband called and he called and had the lady email it to him so my husband could pay his bill. There was another gentleman in the area who asked if he could help my husband, when my husband explained to him what the issue was, to pay his bill, come to find out he couldn't help him either, he didn't have access to this either. My husband went to the business to pay his bill and the gentleman that was in the service area was very disrespectful and rude to him telling my husband that he cannot do his bill and that he cannot pay his bill, evidently the correct person to print the bill was out so my husband was not able to pay it. The technician that serviced my husbands skid steer did a great job, very courteous and helpful. This information could have been disclosed when setting up the appointment instead of afterward with a "oh, by the way". My husband even took a part the tech needed to exchange back in his own vehicle and no credit for that and was still charged a whopping $150.00. And she reminded him that it was actually 6 miles, to and from. When he questioned it, she told him if he lived 31 miles it would be $375.00, well we don't. We live 3 miles from this business and was charged a whopping $150.00. He was told what his bill total was and was concerned. Once service was complete, my husband called the same number to confirm his bill would be ready. The lady wanted his credit card number even though he would settle up with a ranch check. My husband called to set up a mobile service for service on his skid steer and informed the lady on the phone that he will go to the business and settle his bill once completed. Get ready for growth! Take a deep dive into financials, project ahead, benchmark against the industry, and get tools to make sound decisions that strengthen your operations and position your dealership for long-term success.United Ag and Turf is located in the town we live in. Dealers on the Move is brought to you by Pinion. )įor the latest news on dealer growth, including acquisitions, consolidations and new locations, visit our Dealers on the Move feed. United Ag & Turf is on the Farm Equipment Dealer 100™ (a ranking of the top 100 North American farm equipment dealers - by number of locations, which provides information on total and ag stores, brands, geographies served, employees, history, executives and ownership/company profile information. “We’re looking forward to providing the same result with this acquisition as well.”Īs part of the United Ag & Turf network, the newly acquired locations will be now able to offer customers many benefits not available to them in the past expanded equipment selection and parts inventory, access to a 24 hour on-site mobile service network, and a beneficiary of United Ag & Turf’s Support and Solutions Operation Center. “We’ve already felt the positive impact the expansion into this area has had on our customers and employees alike.” said Pettit. This addition comes just two months after the acquisition of other John Deere organizations, Fish & Still Equipment, Austin Turf & Tractor, and Mustang Equipment. “This acquisition continues with our strategy to provide preeminent parts, service, and equipment support and solutions to our customers through efficiency and scale, enabling better pricing and selection for our customers”, Brody Pettit, CEO, United Ag & Turf. The newly acquired locations continues to expand United Ag & Turf’s footprint, strengthening the ability to serve customers. The acquisition of Quality Implement was completed on Oct. United Ag & Turf, a 49-location John Deere dealership, headquartered in Bryan, Texas has completed the acquisition of Quality Implement, a John Deere dealership with locations in Abilene, Brady, Burkburnett, Coleman, Munday, Rotan, Seymour, and Stamford, Texas, as well as Frederick, Okla. United Ag & Turf Acquires Quality Implement
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